Applying Cross-Functional Team Methodology in Healthcare: Critical Considerations from Lived Experience

Abstract

Cross-functional teams (CFTs), widely used in business and industry, offer a promising yet poorly described model in healthcare for addressing complex, system-level challenges. An overabundance of non-peer-reviewed healthcare literature espouses its impact and broadly describes this methodology.(1,2) Unfortunately, there is a dearth of tangible guidance or reflections after lived experience to inexperienced physician leaders about the effective structure and functioning of such groups.(3) Given that many physicians have limited familiarity with CFTs, this article aims to provide reflective and practical guidance to support physician leaders in creating, joining, navigating, and/or sustaining such teams. Drawing from lessons learned in the implementation of a CFT in a Canadian hospital, key considerations targeting established CFT challenges are specifically stated. This manuscript highlights key operational, relational, and cultural factors that enabled specific team success and offers practical insights for physician leaders seeking to implement CFTs.