{"product_id":"operation-five-star-service-excellence-in-the-medical-practice-cultural-competency-post-adverse-events-and-patient-engagement","title":"Operation Five-Star: Service Excellence in the Medical Practice - Cultural Competency, Post-Adverse Events, and Patient Engagement","description":"\u003cp\u003e\u003cem\u003eYou must increase the level of customer service in your medical practice, but where to start?\u003c\/em\u003e \u003c\/p\u003e\n\u003cp\u003eIn the past, Five-Star Service was perhaps one of the most underestimated concepts in the healthcare industry. Not anymore. Five-Star customer service is something we all demand in our everyday lives - in our homes, businesses, and personal lives - and now it is becoming one of the cornerstones of healthcare delivery.\u003c\/p\u003e\n\u003cp\u003eIn your healthcare practice, you can launch your own \"Operation Five-Star\" with this book, by best-selling authors James Saxton and Maggie Finkelstein. Combining the \"why should we focus on this?\" with the commonsense \"how to do it,\" you'll find real-world cases that show how practices and hospitals have succeeded with Operation Five-Star. The book provides practical information and tools to build service excellence in the healthcare setting, and simultaneously help healthcare providers to mitigate liability risk.\u003c\/p\u003e\n\u003cp\u003eMust read sections include post-adverse event communication and disclosure, how to appreciate cultural differences in your patient population, and how to engage staff in enhancing internal and external Five-Star service, consistently and pervasively.\u003c\/p\u003e\n\u003cp\u003eThe post-ACA environment focus on quality of care and efficiencies, tied to reimbursement, means the Five-Star service concept for physicians and other healthcare providers now takes on great significance. This book describes proven techniques to seize control in the practice and create the best possible experience for patients.\u003c\/p\u003e\n\u003cp\u003eThe book is directed to physicians, hospital risk managers, physician practice office administrators and managers, patient experience leaders and officers, hospitals, medical societies, hospital associations, and medical professional liability insurers.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat you'll get with Operation Five-Star:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAn affordable way to jump-start your service excellence program\u003c\/p\u003e\n\u003cp\u003eCarefully designed and an easy-read; not time consuming\u003c\/p\u003e\n\u003cp\u003eA pathway for incorporating a five-star service culture in the medical practice\u003c\/p\u003e\n\u003cp\u003eProvides practical tips that can be used immediately\u003c\/p\u003e\n\u003cp\u003eHighlights real-life scenarios in various healthcare settings, where five-star is has been successful\u003c\/p\u003e\n\u003cp\u003eIdentifies common barriers to attaining a five-star culture and provides tools and strategies to mitigate those barriers\u003c\/p\u003e\n\u003cp\u003eProvides an analysis of why five-star culture is important in today's post-ACA environment so that doctors, leaders, and staff can get the buy-in from their organizations\u003c\/p\u003e\n\u003cp\u003eBONUS CME Quiz\u003c\/p\u003e","brand":"AAPL Shopify","offers":[{"title":"ship","offer_id":44987059765385,"sku":"IR-BOPERATION-B-01","price":65.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0080\/5578\/3490\/files\/saxton_cover1.png?v=1764541515","url":"https:\/\/www.physicianleaders.org\/products\/operation-five-star-service-excellence-in-the-medical-practice-cultural-competency-post-adverse-events-and-patient-engagement","provider":"AAPL Shopify","version":"1.0","type":"link"}