Assessing the health of your organization can be tricky if you don't know what to look for, and many people make the mistake of assuming that if their numbers and metrics are good, the organization must be healthy. This ignores the multiple soft factors and worker mentalities that shape an organization's health. Thus, when examining an organization's health, it's important to first determine whether its run like a 'factory' or a 'family.'
Hard vs. Soft Factors
A factory emphasizes hard factors like when a company may be meeting all their numbers and metrics, but employees are generally unenthusiastic about the company's goals and mission, and unwilling to put in extra effort or participate in meetings. A family emphasizes the importance of soft factors like trust, stability, and interpersonal relationships within a workplace. Employees that work in a family environment are often able to exceed metrics and goals because they're enthusiastic and happy about what they're working on and who they're working with.
If you suspect toxic mentalities may be affecting your organization's health and turning it into a factory, consider fostering the following mentalities in order to boost employee morale and, by extension, productivity and outcomes.