2019 Course - Assessing the Health of Your Organization

Boost your employees' happiness

Mentalities that Improve Organizational Health

Assessing the health of your organization can be tricky if you don't know what to look for, and many people make the mistake of assuming that if their numbers and metrics are good, the organization must be healthy. This ignores the multiple soft factors and worker mentalities that shape an organization's health. Thus, when examining an organization's health, it's important to first determine whether its run like a 'factory' or a 'family.' 

 

Hard vs. Soft Factors

A factory emphasizes hard factors like when a company may be meeting all their numbers and metrics, but employees are generally  unenthusiastic about the company's goals and mission, and unwilling to put in extra effort or participate in meetings. A family emphasizes the importance of soft factors like trust, stability, and interpersonal relationships within a workplace. Employees that work in a family environment are often able to exceed metrics and goals because they're enthusiastic and happy about what they're working on and who they're working with. 

If you suspect toxic mentalities may be affecting your organization's health and turning it into a factory, consider fostering the following mentalities in order to boost employee morale and, by extension, productivity and outcomes. 

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1. De-Emphasizing Hard Data Issues

Hyper-focusing on numbers and metrics can discourage employees - make sure to acknowledge their accomplishments that don't necessarily translate into hard data, like teamwork skills and leadership capability.

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2. Encouraging Self-Assessment

People in an unhealthy organization may be anxious and unwilling to perform an honest self-assessment out of fear that they will punished. Employees in a healthy company will feel comfortable assessing their strengths and weaknesses and creating plans for improvement. 

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3. Simplification of the Message

An organization without a clear message and goal won't spark employees to work passionately towards a common cause. An organization, team, or task force need a common message in order to create unity. 

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4. Enhanced Communication of a Simplified Message

A simplified message won't do much for a group if it isn't properly communicated. Make sure that your message is communicated frequently and that employees know about it and have faith in it. 

Willingness to Participate in Healthy Conflict

5. Willingness to Participate in Healthy Conflict

Healthy conflict can help define important core issues, but people in an unhealthy organization may feel uncomfortable participating in any sort of conflict out of fear of retribution. 

Other Major "Soft" Factors That Affect Organizational Health

Soft factors are less tangible and hard to quantify, which is why organizations may end up neglecting them. In addition to fostering the aforementioned mentalities, make sure to analyze other soft factors that affect organization health, like:

  • Group and Organizational Communication
  • Enthusiastic Productivity
  • Interpersonal Transparency
  • Increased Accountability

 

 

A Case Study

In our latest online course, Dr. Nick Lorenzo talks about a personal experience of when he shifted a division from factory culture to be more like a family.

Excerpts from our self-study online course Assessing the Health of Your Organization

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