Thomas L. Higgins, MD, MBA, CPE, FAAPL is Chief Medical Officer at the Center for Case Management in Natick, MA, and president of MedStrat Consulting in Longmeadow, Massachusetts. A graduate of Boston University School of Medicine, Dr. Higgins trained at the Cleveland Clinic and Massachusetts General Hospital, earned an MBA from the University of Massachusetts, and is Professor of Medicine and Anesthesiology at UMass-Baystate. His career has included primary care in a rural health center in North Carolina, emergency medicine, directing intensive care at the Cleveland Clinic and Baystate Medical Center (BMC), medical informatics, and interim chief, chair and president roles within the Baystate system. Most recently he was Chief Medical Officer at both Baystate Franklin Medical Center in Greenfield, MA, and Baystate Noble Hospital in Westfield, MA. Dr. Higgins is also a fellow of the American College of Physicians (FACP) and a Master of Critical Care Medicine (MCCM). Tom’s research interests include severity-of-illness scoring, sepsis pharmacotherapy, population health and process improvement. Dr. Higgins has co-authored two critical care textbooks, two medical history books, and over 150 peer-reviewed publications, including the widely-cited Mortality Probability Model (MPM0-III). Tom is married to Suzanne Higgins, who teaches third-grade in Longmeadow, MA, and they have three adult children.