Course Availability


This course can be taken and completed at your convenience.

Self-Study Course
10.0CME
10.0Credits
  • CPE Core
  • Masters Elective
Year-Round Availability

$830.00

Member Price: $580.00
Save: $250.00 (30 %)

This course has no scheduled live dates at this time.

Course Description

Inefficient and poorly designed work processes create errors, delays, patient harm and waste. High reliability is the study of human performance in complex systems. Here, you’ll learn systems thinking, analysis of serious safety events and techniques to minimize mistakes and waste. You’ll gain tactics to move your people into a culture where patient safety is at the core of the business. You’ll understand how to improve team performance and results from the bedside to the board room.

Who Should Take This Course?
  • Physicians and other health care leaders seeking to study human performance in complex systems.

Method of Participation


  • To earn CME credit, you must watch all the lectures for this course, read the course materials and complete an online CME quiz.
  • Estimated time to complete the course: 10 hours.
  • To earn CME credit, you must attend all the sessions for this course, be engaged in the lectures and read the course materials.
  • Estimated time to complete the course: 14 hours.

Course Objectives

  • Define reliability, and describe how reliability can be measured and expressed.
  • Describe, using Reason’s Swiss Cheese Effect, how human error and latent system weaknesses combine to cause loss events in health care.
  • Describe, using Cook and Wood’s Sharp-End Model, how culture can shape behavior and prevent human error that contributes to loss events.
  • Provide examples for each of, the five (5) behavior-shaping factors of reliable systems: structure, protocol, culture, process, and intuitive environment.
  • Apply, in the context of Patient Safety Culture, the three steps to culture change.Summarize the process for selecting Patient Safety Culture behaviors for a hospital or a service line or a single unit.
  • Identify safety behaviors, and describe the use of each behavior, for each of the three (3) human error types in the Generic Error Modeling System (GEMS).
  • Examine leader behaviors, and describe the use of each behavior, for high reliability organizations.
  • Describe several different models for making problems visible including: incident reporting, stopping the line, visual control, and simplified data presentation. Learn how to move data closer to the source and the impact this has on the speed of correction. Understand the common patterns in building a culture which stops to fix problems.

Faculty Information



Craig-Clapper-200px


Craig Clapper, PE, CQM/OE

Healthcare Performance Improvement
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Jeff-Norton-ProfileBW200px


Jeff Norton, MSME

UC Health

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Key Dates


Original Course Release Date: July 2013

Course Termination Date: July 2016

Access to Course Expires: 365 days from purchase date of course

Access to  Course Expires: 365 days from start date of course

System Requirements

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Cancellation Policy


Cancellation Policy

For a full refund, you must cancel within 7 days of the date of purchase. After day 7, there will be a processing fee of $100 deducted from your refund. All refunds will be issued back to the original form of payment.

No refunds or transfers to a new course will be issued after 30 days from the date of purchase.
 
This course has no scheduled live dates at this time.

Disclosures

Planner Disclosure: The planners (American Association for Physician Leadership staff) for this activity have no relevant financial relationships with commercial interests to disclose.

Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.

Accreditation

The American Association for Physician Leadership is accredited by the Accreditation Council for Continuing Medical Education to provide continuing education for physicians.

Designation

The American Association for Physician Leadership designates this enduring material for a maximum of 10 AMA PRA Category 1 Credit(s) ™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Designation

The American Association for Physician Leadership designates this educational activity for a maximum of 14 AMA PRA Category 1 Credit(s) ™. Physicians should only claim credit commensurate with the extent of their participation in the activity.