Course Availability


This course can be taken and completed at your convenience.

Self-Study Course - Science of High Reliability
10.0CME
10.0Credits
  • CPE Core
  • Masters Elective
Year-Round Availability

$830.00

Member Price: $580.00
Save: $250.00 (30 %)

Live Institute - 2016 Fall Science of High Reliability
14.0CME
14.0Credits
  • CPE Core
  • Masters Elective
11/4/2016 - 11/5/2016

$1,290.00

Member Price: $995.00
Save: $295.00 (23 %)

Course Description

Inefficient and poorly designed work processes create errors, delays, patient harm and waste. High reliability is the study of human performance in complex systems. Here, you’ll learn systems thinking, analysis of serious safety events and techniques to minimize mistakes and waste. You’ll gain tactics to move your people into a culture where patient safety is at the core of the business. You’ll understand how to improve team performance and results from the bedside to the board room.
Who Should Take This Course?
  • Physicians and other health care leaders seeking to study human performance in complex systems.

Method of Participation

To complete this program successfully and claim credit, participants must follow these steps:

  • Read the educational objectives provided on the course summary page.
  • Attend the sessions or watch all the video lectures for this course (if applicable).
  • Read any course materials and complete any required activities.
  • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity’s post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
  • CME certificates will be available for printing after claiming CME credit.
  • Estimated time for course completion is equivalent to the CME credit hours.

Course Objectives

  • Define reliability, and describe how reliability can be measured and expressed.
  • Describe, using Reason’s Swiss Cheese Effect, how human error and latent system weaknesses combine to cause loss events in health care.
  • Describe, using Cook and Wood’s Sharp-End Model, how culture can shape behavior and prevent human error that contributes to loss events.
  • Provide examples for each of, the five (5) behavior-shaping factors of reliable systems: structure, protocol, culture, process, and intuitive environment.
  • Apply, in the context of Patient Safety Culture, the three steps to culture change.Summarize the process for selecting Patient Safety Culture behaviors for a hospital or a service line or a single unit.
  • Identify safety behaviors, and describe the use of each behavior, for each of the three (3) human error types in the Generic Error Modeling System (GEMS).
  • Examine leader behaviors, and describe the use of each behavior, for high reliability organizations.
  • Describe several different models for making problems visible including: incident reporting, stopping the line, visual control, and simplified data presentation. Learn how to move data closer to the source and the impact this has on the speed of correction. Understand the common patterns in building a culture which stops to fix problems.

Faculty Information



Craig-Clapper-200px


Craig Clapper, PE, CQM/OE

Healthcare Performance Improvement
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Jeff-Norton-ProfileBW200px


Jeff Norton, MSME

UC Health

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Key Dates


Original Course Release Date: July 2013

Course Expiration Date: July 2016

Access to Course Expires: 365 days from purchase date of course

Access to  Course Expires: 365 days from start date of course

System Requirements

Browser: Internet Explorer 9.0 or later / Chrome 21 or later / Safari 6 or later / Firefox 20 or later. Adobe Reader required.

Cancellation Policy


Registrations are eligible for full refund or transfer to another course (that occurs within 12 months) for up to 72 hours after purchase. A $100 processing fee applies to cancellations or transfers after 72 hours but before 30 days have elapsed. Cancellations after 30 days from purchase date are not eligible for refund or transfer.

Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME is claimed.

Registrations are eligible for a full refund or transfer to another course (that occurs within 12 months) for up to 72 hours after purchase. A $100 processing fee applies to cancellations or transfers after 72 hours, but before the cancellation deadline of October 14, 2016. Cancellations after October 14, 2016 are not eligible for refund or transfer.

Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME has been claimed.

Disclosures

Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.

Accreditation

The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.

Designation

The American Association for Physician Leadership® designates this enduring material for a maximum of 10 AMA PRA Category 1 Credit(s) ™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Designation

The American Association for Physician Leadership® designates this live activity for a maximum of 14 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.